Ecom Robo AI
Privacy Policy
Last Updated: May 2026
Welcome to Ecom Robo AI. This Privacy Policy explains how we collect, use, and protect information when merchants use our Shopify application and related services.
By using Ecom Robo AI, you agree to the practices described in this policy.
1. Information We Collect
When you install and use Ecom Robo AI, we may collect and process the following information from your Shopify store:
- Store information
- Store domain
- Merchant contact information
- Order details
- Customer phone numbers
- Customer names
- Order status and verification data
- Shopify API access tokens
- App usage analytics and logs
We only access information necessary to provide our services and app functionality.
2. How We Use Information
We use collected information to:
- Provide AI powered order verification services
- Send automated WhatsApp messages
- Process voice verification calls
- Improve customer communication workflows
- Provide analytics and reporting
- Maintain app security and performance
- Provide merchant support
- Comply with Shopify platform requirements
3. Customer Communication Services
Ecom Robo AI may use customer phone numbers and order information to:
- Send order verification requests
- Perform automated voice verification calls
- Send WhatsApp notifications and confirmations
- Support merchant configured automation workflows
Merchants are responsible for ensuring they comply with local communication and privacy regulations applicable to their customers.
4. Data Sharing
We do not sell merchant or customer data.
We may share limited information with trusted third party service providers only when necessary to operate app functionality, including:
- Cloud hosting providers
- Messaging and communication providers
- Analytics and infrastructure services
These providers are required to protect data securely.
5. Data Storage and Security
We implement reasonable technical and organizational measures to protect data against unauthorized access, misuse, or disclosure.
Data is stored using secure cloud infrastructure and protected systems.
6. Shopify Platform Data
Ecom Robo AI uses Shopify APIs in accordance with Shopify API Terms and Partner Program requirements.
We only request permissions necessary for app functionality.
7. Data Retention
We retain data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Upon app uninstall, access tokens are revoked and related data may be deleted or anonymized within a reasonable period.
8. Data Deletion Requests
Merchants may request deletion of their store data by contacting us at:
We will process verified deletion requests within a reasonable timeframe.
9. Third Party Services
Our services may rely on third party providers for messaging, communication, hosting, analytics, and infrastructure support.
We are not responsible for the privacy practices of third party services outside our direct control.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
11. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact:
Ecom Robo AI
Email: hello@ecomroboai.com
Cookies & Analytics
Our website and services may use cookies, analytics tools, and similar technologies to improve user experience, monitor performance, and enhance platform functionality.
Additional Compliance Information
Merchants may request access, correction, or deletion of their store data at any time.
Ecom Robo AI is not affiliated with or endorsed by Shopify Inc.